Support

We're here to help

Have a question or need a hand with the app? Send us a message below and a member of our support team will get back to you — usually within one business day.

Common questions

Using the app

How do I turn the music down?
While a session plays, tap the sliders icon at the bottom left of the player. On the "Customize Your Tapping" screen, scroll down to "Music Volume" and move it to the left, or choose "No music".
How do I replay a session?
Go to My Program, then Journey, and tap a session you've finished.
How often can I do sessions?
You set the pace. Follow your program in order, replay any session you've finished, and use SOS Tapping anytime you need it.
How do I turn on reminders?
In the app, go to Profile, then Settings, then "Notification preferences", and turn notifications on.
Where do I tap?
During a session, the point to tap lights up on the avatar. If you chose "No Avatar", open the player settings and choose an avatar.
How do I share NeuroTap with someone?
Send them to neurotap.com, where they can check whether their Medicare covers the program.

Signing in

What do I need to use NeuroTap?
A smartphone, tablet or computer with internet.
I didn't get my sign-in code.
Your code comes from no-reply@mail.neurotaphealth.com. If it isn't there in a minute or two, check your Junk or Spam folder and search for "NeuroTap."
Why does the app ask me to unlock it?
If your phone has a screen lock, NeuroTap locks after 15 minutes without use. Tap "Unlock" to continue. You stay signed in.

Signing up

Which card and number do I use?
Your red, white and blue Medicare card. Enter the 11-character Medicare number exactly as it's printed (letters and numbers). Don't use a Medicare Advantage, supplement or drug plan card.
How do I enter my name and birthdate?
Exactly as they appear on your Medicare card, including any middle name or two-part last name. If something doesn't match, we'll email you to help fix it.
I have Medicare Advantage. Can I join?
NeuroTap is open to Original Medicare now. Tell us your plan at neurotap.com and we'll work to bring NeuroTap to you.
My sign-up keeps starting over.
Keep the NeuroTap page open while you check your email for your code. Switch to your email, then come back to the same page. If it still starts over, the NeuroTap Health app keeps your place.
I have the red, white and blue card. Does that mean I have Original Medicare?
Not always. Many people with a Medicare Advantage plan have that card too. NeuroTap is for Original Medicare (Parts A and B). If you're not sure which you have, call 1-800-MEDICARE (1-800-633-4227).
My Medicare card has a 9-digit number.
Older Medicare cards with a 9-digit number no longer work. Call 1-800-MEDICARE (1-800-633-4227) to get your current card.
Can I try again later?
Yes. If things change, you can come back and answer the questions again after 30 days.

Leaving

Can I leave NeuroTap?
You can stop using NeuroTap at any time. If you leave in your first 90 days, Medicare keeps you listed with NeuroTap until day 90. We'll email you the date. After that, you're free to join another program.
How do I delete my account?
In the app, go to Profile, then Settings, then "Delete account". Or email care@neurotaphealth.com from the email you use for NeuroTap and ask us to delete your account. When your account is deleted, you're signed out on every device and app notifications stop. We keep your health and billing records for at least 10 years, as the law requires.

If you're ever in crisis, you can call or text 988 anytime.

Still need help? Email us at care@neurotaphealth.com

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